We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time. For delivery within Australia, we endeavor to ship your order within 1-3 working days via Australia Post Express service, with delivery likely to be made within a further 1-3 working days. Our delivery charge within Australia is currently AUD$14. We offer Australia-wide free shipping for merchandise over AUD$500. Please note that the free shipping offer may end at any time without notice.
International Delivery: International delivery is available at a cost of AUD$60. We offer free International shipping for orders over AUD$1000. Please be aware that your merchandise may be subject to import duties, fees, and taxes, determined once your shipment reaches your country and payable by you. You may also be required to pay additional customs clearance charges. Emily&Steve is not liable for, nor responsible for, such import duties, fees, taxes, or charges. Additionally, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Emily&Steve, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Emily&Steve), duties, fees, taxes, and/or customs charges incurred, and the cost of return shipping.
Tracking: You can track your shipment on the Australia Post or DHL International Express website using the tracking number provided in the shipment completion email.
Delivery Timeframes: Delivery timeframes are approximate, and should your delivery not be made within the specified timeframe, we will make every effort to notify you and rectify the situation as quickly as is practically possible.
“Working day” means a day that commercial banks are open for business in Melbourne, Australia.
RISK OF LOSS: All products purchased from the Website (or email/phone purchases for delivery) are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Emily&Steve. Title to the merchandise purchased on the Website (and by email/phone), as well as the risk of loss for such merchandise, passes to you when Emily&Steve delivers the merchandise to the carrier.