Shipping Policy
This draft covers shipping for online and in-store channels.
We deliver within Australia and to eligible international destinations. International exclusions are Africa, the Middle East, Russia, Ukraine and PO Box addresses.
Australian shipping is AUD 14 via Australia Post (flat rate).
Australian shipping is free when the actual product amount paid after discounts or promotions is over AUD 500. GST is included and shipping is excluded from the threshold.
We may update our shipping rates and free-shipping thresholds from time to time. Any changes will apply to orders placed after the updated terms take effect. The shipping rates and eligibility shown at checkout at the time you place your order will apply to that order.
International shipping is AUD 66 flat rate for eligible destinations. It is free over AUD 1,000 based on the actual product amount paid after discounts or promotions; GST is included and shipping is excluded from the threshold.
Orders are handled in 1–48 elapsed hours, counting nights, weekends and public holidays.
“Working day” means a day that commercial banks are open for business in Melbourne, Australia.
For most Australian addresses, Australia Post-dependent delivery is estimated at 3–5 business days after handling. This is an estimate, not a guarantee.
Tracking is provided for Australian orders, and the tracking number is emailed.
Orders may be delivered by third-party carriers or delivery providers. Where a third-party carrier or provider is used, it operates independently of Emily&Steve.
The customer is responsible for duties and import taxes.
Customers are also responsible for any applicable customs clearance charges associated with their international shipment.
International shipments may be subject to customs clearance procedures that can cause delays outside our control.
If an international shipment is returned to us because the recipient refuses delivery, does not pay applicable duties or taxes, or does not complete customs clearance, any eligible refund will be processed only after the goods have been returned to us and inspected. Original shipping charges are non-refundable, and reasonable return shipping or carrier charges incurred as a result may be deducted from the refund. If the goods are not returned to us, no refund will be issued, except where required by applicable law.
Click & Collect is available at the Emporium Melbourne Store. Wait for the Ready email, bring government or matching ID, and collect within the 15-day hold period.
All products can be arranged for Local Delivery. Free Local Delivery covers addresses within 3 km of Melbourne CBD and eligible addresses along the Melbourne CBD-to-Chadstone corridor.