Terms and conditions that apply to your dealings with Emily and Steve Pty. Ltd and emilyandsteve.com.au are accessible below. These terms and conditions are collectively and individually referred to on the Website as ‘Terms’. The Terms apply to all users of the Website and by using the Website and purchasing from us, you agree to be bound by these Terms. Whilst the website can be viewed by the general public, all persons who purchase products from us must select to have products sent to a verified postal address. Emily and Steve Pty. Ltd reserves the right to change the Terms at any time. Changes take effect upon posting to the Website. In the Terms, except to the extent that the context otherwise requires, a reference to “Emily & Steve”; “we”; “us”; or “our”, is a reference to the Emily and Steve Pty. Ltd.

[/accordion-item]
AUTHENTICITY GUARANTEE

Emily & Steve is an authorised online distributor for all designers displayed on the Website. The authenticity of every item offered for sale on the Website is guaranteed.

[/ux_text] [/accordion-item]
SHIPPING POLICY

We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time for delivery within Australia, we endeavour to ship your order within 1-3 working days via Australia Post, with delivery likely to be made within a further 1-3 working days. Our delivery charge within Australia is currently AUD$14. And we offer free shipping to merchandise over AUD$300. Free shipping offer may end any time without notice. International delivery is available. But please contact [email protected] to confirm the postage. Please note, your merchandise may be subject to import duties, fees, and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Emily & Steve is not liable for, nor responsible for, such import duties, fees, taxes, or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Emily & Steve, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Emily & Steve), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping.  You can track your shipment on the Australia POST or DHL International Express website by the tracking number in the shipment completed email. Delivery timeframes are approximate and should your delivery not be made within the timeframe specified we will make every effort to notify you and to rectify the the situation as quickly as is practically possible. “Working day” means a day that commercial banks are open for business in Melbourne, Australia.

RISK OF LOSS

All products purchased from the Website (or email / phone purchases for delivery) are transported and delivered to you by an independent carrier not affiliated with, or controlled by Emily & Steve. Title to the merchandise purchased on the Website (and by email / phone), as well as the risk of loss for such merchandise passes to you when Emily & Steve delivers the merchandise to the carrier.

[/ux_text] [/accordion-item]
EXCHANGE/RETURN POLICY
This returns policy is only eligible to orders from Emily & Steve websites. Emily & Steve is committed to meet its obligations to provide customers with goods that are of acceptable quality, and, when ordering from the Website, match the description and sample displayed on the Website.

Returned items must comply with our returns policy:
  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. 

  • When trying on footwear, please take care not to mark the soles or damage the shoe box.

  • If an item has a Emily & Steve security tag or brand tag attached, it must be returned with the tag in its original position.

  • For order(s) comes with our complimentary gift(s), please ensure the gift(s) remains UNOPENED/BRAND NEW, if you wishes to exchange/return your purchase.

For any Online purchase that is not Sale Merchandise, we offer the opportunity for you to obtain either a refund or an exchange or gift card if you are not satisfied with the size/fit of your purchase made via the Website, provided that the merchandise is returned to us and received by us in its original condition within the time frames set out below. Proof of purchase is required.  This offer does not include a refund of delivery charges. For Sale Merchandise excluding Final Sale Merchandise, we offer the opportunity for you to obtain an exchange or e-gift card if you are not satisfied with the size/fit of your purchase made via the Website, provided that the merchandise is returned to us and received by us in its original condition within the time frames set out below. Proof of purchase is required. This offer does not include a refund of delivery charges. Sale merchandise will have limited size/fit, if there is no right size/fit for you, only the e-gift card of Emily & Steve will be provided as store credit.

For Final Sale Merchandise, they are not eligible to be returned.

(For clarity, we do not extend these offers to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.)

Time frames

For Refund: Received by Emily & Steve within 5 Calendar Days from the date the merchandise is deemed to have been delivered to you. For Exchange: Received by Emily & Steve within 5 Calendar Days from the date the merchandise is deemed to have been delivered to you.

If you would like to return or exchange your electronic purchase please notify us by email at [email protected] within 24 hours of receiving your purchase.

Once we have received the returned item and have ensured the merchandise is in new and unused condition with the designer garment tags and E&S security tag(s) attached in its original position, we will either dispatch a new item or arrange a refund or send a gift card by email. Approved exchanges will incur additional delivery fees, which must be paid by you in advance of dispatch of the new item. Please note that time is of the essence.  If the conditions stipulated by Emily & Steve are not met, including as timeframes, Emily & Steve will have no obligation to refund, exchange or return the merchandise to you.  You may arrange collection at your own expense. Merchandise that is damaged, or soiled in transit to Emily & Steve will not qualify for refund or exchange under this Returns Policy. Emily & Steve strongly recommends you return your item by registered mail such as Australia Post or registered courier (such as FedEx, UPS, DHL, or TNT), so your package can be tracked. Emily & Steve will not take responsibility for any undelivered merchandise.

How to return?

Please contact [email protected] for return instruction.

Product Fault/ Repair Claims: 

We take great care in packaging for all online orders and we examine all product before it leaves our Boutique to ensure the condition is perfect, however, if you find an item faulty upon receiving it please notify us via email immediately at [email protected] Please send through a brief description of the issue and supporting imagery and we will advise a solution. If you have experienced an issue or fault with an item after use, please email us at [email protected]  providing a brief description of the issue and send supporting imagery to showcase the concern/s, and we will respond advising next steps required. As a multi-brand retailer, Emily & Steve is unable to accept responsibility for any manufacturing faults however we work closely with Brands to ensure the best possible outcome for both parties*. Please note that items which are damaged as a result of misuse, by accident or by normal wear and tear will not be considered faulty. *As an ambassador for the brands stocked at Emily & Steve, we will liaise between our clients and the brand to resolve all cases. Our aim is to resolve all cases with a positive outcome on behalf of our clients, however, please be advised that we must work within the guidelines provided by each individual brand.

[/ux_text]
[/accordion-item]
PRICING POLICY

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

[/ux_text] [/accordion-item]