Shipment

We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time.

For delivery within Australia, we endeavour to ship your order within 1-3 working days, with delivery likely to be made within a further 1-3 working days. Our delivery charge within Australia is currently AU$14 flat rate.

We offer free delivery for orders over $300 within Australia.

“Working day” means a day that commercial banks are open for business in Melbourne, Australia.

We currently not support international delivery directly through the website. If you want to ship the goods outside Australia, please contact us by phone, e-mail, or WeChat. We will quote the shipping fees to your nominated person and address. After you pay the international shipping fees, we will deliver the items to you within 3 working days.

For international delivery, please note, your merchandise may be subject to import duties, fees, and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Emily & Steve is not liable for, nor responsible for, such import duties, fees, taxes, or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Emily & Steve, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Emily & Steve), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping. 

RISK OF LOSS

All products purchased from the Website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Emily & Steve. Title to the merchandise purchased on the Website, as well as the risk of loss for such merchandise, passes to you when Emily & Steve delivers the merchandise to the carrier.