We aim to deliver your chosen items to the place and person of your choice in perfect condition and in the shortest possible time.
For delivery within Australia, we endeavour to ship your order within 1-3 working days by Australia POST, with delivery likely to be made within a further 1-3 working days. Our delivery charge within Australia is currently AU$14 flat rate. And we offer free shipping to merchandise over AU$300. Free shipping offer may end any time without notice.
International delivery is available. But please contact [email protected] to confirm the postage. Please note, your merchandise may be subject to import duties, fees, and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Emily & Steve is not liable for, nor responsible for, such import duties, fees, taxes, or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Emily & Steve, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Emily & Steve), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping.
You can track your shipment on the Australia POST website by the tracking number in the shipment completed email.
Delivery timeframes are approximate and should your delivery not be made within the timeframe specified we will make every effort to notify you and to rectify the the situation as quickly as is practically possible.
“Working day” means a day that commercial banks are open for business in Melbourne, Australia.
RISK OF LOSS
All products purchased from the Website (or email / phone purchases for delivery) are transported and delivered to you by an independent carrier not affiliated with, or controlled by Emily & Steve. Title to the merchandise purchased on the Website (and by email / phone), as well as the risk of loss for such merchandise passes to you when Emily & Steve delivers the merchandise to the carrier.