COVID-19 Information

Shopping safely together

We have taken all necessary measures to ensure hygienic environments for everyone. The health and safety of our team, customers and the community will always be our first priority.

We have implemented strict safety measures, including hygiene and social distancing procedures, along with Contactless Delivery and Click & Collect options.

Ways to get your order

 
· Delivery

We will deliver your order via Australia Post, DHL or UPS.

· Click & Deliver

We currently provide express delivery for customers within 15km radius from Melbourne CBD.

· Click& Collect

You can choose to pick up your order from our location (Melbourne CBD), just choose Click & Collect at checkout.

Click & Collect / Contactless Pick Up

Click & Collect is the convenient way to shop online and pick up your purchases easily and safely.

We have implemented social distancing practices and Contactless Collect. Just follow the instructions in your ‘Ready to collect’ SMS or email to let us know when you’ve arrived.

Please note – All of our team members have been trained in physical distancing and strict hygiene practises – including sanitising and hand washing.

We thank you for your patience as our teams work hard to make sure your products are given to you safely.

A valid physical photo ID will still need to be shown to collect your order.

Click & Deliver / Contactless Home Delivery

Contactless Home Delivery involves delivery only of goods to a secure location on your premises, such as your door step, and may include taking a photo record of the delivery instead of a signature.

Important: Please advise us in advance if anyone in your home is currently self-isolating, so that we can arrange safe delivery.

Upon arrival our delivery drivers are asking customers if there is anyone on the premises who is unwell, in-self isolation or has been in contact with a confirmed or suspected COVID-19 case.

A valid physical photo ID will still need to be shown to collect your order.